We look forward to welcoming you to the Mansion House
Scarborough during these unprecedented times.
PLEASE READ THE FOLLOWING CAREFULLY AND ENSURE
YOU RESPOND TO US PRIOR TO YOUR ARRIVAL WITH THE
Just to let you know that all the necessary Covid-19 arrangements
have been taken following the latest Government and Industry
‘Best practice’, our priority being the welfare and safety of all our
guests and staff. Staff have been trained with the new procedures
and are in possession of the appropriate workwear.
Please do not come and visit us if you feel at all unwell – we are
happy to move your reservation to a different date for you.
You will notice a few changes on arrival and we also require some
information from you prior to your arrival with us.
Please ring the door bell on the inner door on arrival and if a queue
please keep the required distance apart. If guests are happy we
would like to take temperatures on arrival.
A hand sanitiser is available on arrival, we invite you to use this.
Other hand sanitisers are available throughout the building.
Your key will be sanitised and in a sealed bag on your arrival.
These keys access your room and the front door.
Your room will have been prepared, secured and sanitised with
many items now removed, the door will be locked and the window
will have been left open for ventilation.
We have signage throughout the property to ensure that social
distancing regulations are met. No member of staff will be entering
your room during your stay unless you request a tidy and this will
be done when the room has been vacated for the day.
Breakfast can be taken downstairs in the dining room or can be
collected from the kitchen to take to your room (a more restricted
menu). To ensure social distancing we will be requesting you to
select a time for breakfast which we ask you to stick to and if you
prefer your order can be telephoned through beforehand.
Condiments are all now in sachets and your cutlery will be
provided in a sealed bag.
Throughout the day, hand rails, door handles, light switches etc
will be regularly sanitised, however we advise you to follow
government guidelines by washing your hands regularly and avoid
touching any surfaces unnecessarily.
The honesty bar and room mini-bars have been emptied however
if you would like to order a drink or request your complimentary
wine please ring the bell and a member of staff will be happy to
help, alternatively please ring us on 01723 373930 and place your
order over the phone with us.
Now for the information we require from you prior to your stay:
Please supply us with your full name and address and a contact
telephone number if we don’t already have it.
Please telephone us (01723 373930) to make the full payment for
your stay and advise us of the following :
- your estimated arrival time
- whether you will be taking breakfast in the dining room (time
will be allocated as close to your choice as possible on
arrival) or would like to collect and take to your room
- if you would like your room tidied during your stay - you will still need to pop the tidy sign on your door
- if you would like dressing gowns in your room
If you have already paid and would like to email your information to
We hope you will enjoy your stay and if you have any questions
please feel free to telephone or email us prior to your stay.
Best wishes from all the team at Mansion House Scarborough
Tel: 01723 373930